Product Care

Congratulations on your new product purchase, we hope that you enjoy it as much as we loved making it for you.

Below are some important product care tips for your Candle, Reed Diffuser and New Cotton Shopping tote bag.


Woodwick Candle Care Tip:

Woodwick soy candles


  • When you receive your candle, it will have a wick trimmed to the optimal height no there is no need to trim the wick the first time.
  • The first time you burn any candle, burn it for 2-3 hours. This will maximize the scent throw, and help avoid “tunneling”—where the candle burns down the middle, leaving wax around the edges.
  • Before each burn, be sure to gently snap off the ash or burnt wood along the top edge of the wick and then light as usual.
  • Burn candle within sight at all times
  • Keep out of the reach of children and pets
  • Never burn a candle on or near anything that can catch fire
  • Remove all extra packaging before burning
  • Place on temperature safe surface to avoid heat damage
  • Keep away from drafts
  • Keep wax pool free of debris
  • Do not burn candles for more than 4 hours at a time and always allow a full melt pool to be reached
  • Discontinue use when ¼’’ of wax remains
  • Do not use water or any other liquid to extinguish your candle



Reed Diffuser Care Tip:


 Reed diffusers


How do I set up my new diffuser?

    1. Remove the cap with a bottle opener.
    2. Place your reed diffuser somewhere suitable in your home in a spot where it won't be knocked over or investigated by curious children or pets. 
    3. Untie the reeds sticks and place them in the bottle's oil and allow them to sit for one hour.  By the end of the hour, you should start to notice the sticks slowly absorbing the oil.  
    4. Carefully, flip the reeds upside down (recommended to do so over a sink) and place back into the bottle to saturate the top part of the reeds that stick out above oil level. This helps to speed up the process of the oil soaking up from the bottom diffusing through the entire reed. Expect a light fragrance to start perfuming your room within 24 hours.
    5. Place a coaster or similar underneath to prevent any possible ring stains from oil sliding down the bottle after flipping the reeds. This is especially important for porous surfaces like timber or concrete. If in doubt, put a coaster!